Appointments

RING THE PRACTICE DAILY AT 9AM 

PATIENTS CAN NOW BOOK FACE TO FACE APPOINTMENTS ON THE DAY OR PREBOOK UP TO 1 WEEK IN ADVANCE 

APPOINTMENTS LINE IS OPEN DAILY FROM 9AM DEMAND CAN BE HIGH AT THIS TIME: WE HAVE EXTRA STAFF ANSWERING THE PHONE TO GET YOUR CALL ANSWERED AS SOON AS WE CAN.. PLEASE NOTE ROUTINE APPOINTMENTS ARE ONLY AVAILABLE FROM 9AM OR UNTIL WE MEET CAPACITY - 

OUR APPOINTMENTS LINE WILL CLOSE AT 10AM DAILY ONLY URGENT APPOINTMENTS ON THE DAY WILL BE ALLOCATED AFTER THIS TIME.

PRE BOOKED APPOINTMENTS WILL BE AVAILABLE EACH MONDAY AFTER 10AM 

THE SCRIPT LINE AND RECEPTION ENQUIRIES WILL NOT BE AVAILABLE UNTIL 9.30AM.

IF YOU NEED TO ORDER A SCRIPT RING OUR DEDICATED SCRIPT LINE ON 02879 36 1000 MONDAY - FRIDAY 9.30AM - 4PM

Closed half day Wednesday 

TREATMENT ROOM APPOINTMENTS CONTINUE AS NORMAL – EXAMPLE INRS, B12 INJECTIONS, BLOOD MONITORING FOR MEDICATIONS – RING AND BOOK APPOINTMENT IN ADVANCE

PRACTICE NURSE 

PRACTICE NURSE WILL RING AND BOOK PATIENTS INTO CLINICS (DIABETIC, HEART DISEASE ETC.) OR OFFER TELEPHONE ADVICE IF APPROPRIATE

BABY VACCINATIONS CONTINUE AS NORMAL AND WILL BE CONFIRMED PRIOR TO ATTENDANCE

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

DNA POLICY

If you continue to book appointments with the GP / Nurse but do not attend - this puts added pressure on the appointment system the practice may contact you to advise that is unacceptable

If missed appointments continue the practice may formally contact you to advise registration status with the practice may be affected..

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)