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Patient Reference Group

Welcome

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

PLEASE NOTE FROM THE 1ST OF SEPTEMBER THE APPOINTMENTS LINE WILL OPEN FROM 9AM...

IF YOU NEED TO ORDER A SCRIPT RING OUR DEDICATED SCRIPT LINE ON 02879 36 1000 

WE WOULD LIKE TO REMIND PATIENTS THAT THE PRACTICE OPERATES A ZERO TOLERANCE POLICY WITH REGARD TO ABUSIVE BEHAVIOUR TOWARDS OUR STAFF 

ABUSE OF OUR STAFF IS NOT ACCEPTABLE BEHAVIOUR IN ANY FORM INCLUDING THE TELEPHONE, RECEPTION, IN PERSON OR SOCIAL MEDIA 

DURING THIS UNPRECEDENTED PANDEMIC OUR GP’S NURSES PHARMACISTS AND RECEPTION STAFF HAVE CONTINUED TO WORK UNDER DIFFICULT AND EVER CHANGING CIRCUMSTANCES TO PROVIDE CARE TO OUR PATIENTS. 

WE REALISE THIS SITUATION IS DIFFICULT FOR EVERYONE WE THANK YOU FOR YOUR UNDERSTANDING AND ASK THAT YOU CONTINUE TO RESPECT OUR STAFF.

 WE ARE AWARE THAT PATIENTS ARE HAVING DIFFICULTY GETTING THROUGH TO THE PRACTICE BY PHONE.  CALL VOLUMES HAVE INCREASED SIGNIFICANTLY DURING THE PANDEMIC.. IN ORDER TO REDUCE PRESSURE ON THE PHONE LINES PLEASE, WHERE POSSIBLE, ORDER PRESCRIPTIONS ON-LINE OR BY POSTING A REQUEST THROUGH THE LETTER BOX. WE APOLOGISE FOR ANY INCONVENIENCE AND THANK YOU FOR YOUR PATIENCE.

THE DIAMOND MEDICAL PRACTICE IS STILL OPEN HOWEVER THINGS HAVE CHANGED:

TO HELP REDUCE THE POTENTIAL SPREAD OF CORONA VIRUS WE ARE ADVISING ALL PATIENTS TO PHONE BEFORE ATTENDING THE SURGERY.  WHEN YOU RING STAFF WILL ASK YOU QUESTIONS TO HELP US DETERMINE THE ACTION TO TAKE.  IF APPROPRIATE YOU MAY RECEIVE A CALL BACK FROM A GP / NURSE OR BE GIVEN OTHER RELEVANT ADVICE

 

HOW TO BOOK APPOINTMENT WITH THE GP

RING THE PRACTICE DAILY AT 9AM TO BOOK A TELEPHONE TRIAGE SLOT (PLEASE NOTE THE LINES CAN BE BUSY BUT WE WILL DO OUR BEST TO GET THROUGH ALL THE CALLS)   GP / NURSE WILL TRIAGE CALLS AND ARRANGE FACE TO FACE APPOINTMENT IF APPROPRIATE

TREATMENT ROOM APPOINTMENTS CONTINUE AS NORMAL – EXAMPLE INRS, B12 INJECTIONS, BLOOD MONITORING FOR MEDICATIONS – RING AND BOOK APPOINTMENT IN ADVANCE

(UNFORTUNATELY SOME SERVICES ARE UNAVAILBLE AT THIS TIME DUE TO THE PANDEMIC EG. NO EAR SYRINGING)

PRACTICE NURSE 

PRACTICE NURSE WILL RING AND BOOK PATIENTS INTO CLINICS (DIABETIC, HEART DISEASE ETC.) OR OFFER TELEPHONE ADVICE IF APPROPRIATE

BABY VACCINATIONS CONTINUE AS NORMAL AND WILL BE CONFIRMED PRIOR TO ATTENDANCE

 

ARRIVING AT THE MEDICAL CENTRE

PLEASE BUZZ THE INTERCOM – RECEPTIONIST WILL CONFIRM DETAILS OF ATTENDANCE YOU WILL BE INSTRUCTED OF THE NEXT STEP

YOU MAY BE ASKED TO WAIT IN YOUR CAR UNTIL THE WAITING ROOM IS AVAILABLE – (PLEASE NOTE WE TRY TO KEEP THE WAITING ROOM NUMBERS TO A MINIMUM TO ENSURE SAFE SOCIAL DISTANCING)

IMPORTANT – ONLY ONE PERSON AT A TIME TO ENTER THE BUILDING

PLEASE NO NOT ATTEND THE MEDICAL CENTRE IF YOU HAVE ANY CORONA VIRUS SYMPTOMS – PERSISTENT COUGH, TEMPERATURE OR LOSS OF TASTE AND SMELL

IF YOU NEED TO ORDER A SCRIPT YOU HAVE 3 OPTIONS

  1. RING 02879 361000 (new number)
  2. REGISTER ONLINE DIAMOND MEDICAL PRACTICE
  3. POST THROUGH LETTER BOX

PLEASE ALLOW UP TO A WEEK FOR YOUR SCRIPT TO BE PROCESSED – SCRIPTS WILL GO TO NOMINATED PHARMACY

PLEASE NOTE SCRIPTS CAN NOT BE ORDERED AT RECEPTION 

PLEASE DO NOT LEAVE MESSAGE ON THE SCRIPT LINE NOT RELATED TO SCRIPT REQUESTS – IF YOU HAVE A QUERY PLEASE SPEAK TO A RECEPTIONIST.

 

MEDICAL CERTIFICATES

  1. RING 028 79 361000
  2. REGISTER ONLINE DIAMOND MEDICAL PRACTICE

ALL MEDICAL CERTIFICATES ARE POSTED OUT. 

 

LETTERS OR REPORTS

IF YOU REQUIRE A LETTER OR HAVE A REPORT TO BE COMPLETED – PLEASE CONTACT RECEPTION BY TELEPHONE FURTHER DETAILS WILL BE PROVIDED. 

ISOLATION NOTES

IF YOU ARE OFF WORK DUE TO THE CURRENT PANDEMIC CONTACT PUBLIC HEALTH AGENCY FOR AN ISOLATION NOTE

IF YOU ARE RETURNING TO WORK PLEASE CONTACT YOUR EMPLOYER FOR SUPPORT IF YOU ARE IN AN AT RISK GROUP

INFORMATION ON CORONAVIRUS CAN BE FOUND FROM THE FOLLOWING SITES

  • PUBLIC HEALTH AGENCY NORTHERN IRELAND
  • UK

 

 

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site . Whatever your thoughts, be sure to let us know via our feedback function.

Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

Disabled parking spaces are adjacent to the entrance. The building has been designed with the needs of disabled people in mind.

(Site updated 03/09/2021)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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